Shipping:
• Continental U.S.: Standard shipping is available on all orders.
• Hawaii & Military Addresses (APO/FPO/DPO): Due to recent USPS rate increases, orders to these regions require a $75 minimum purchase. Thank you for your understanding.
• Alaska & Puerto Rico: We unfortunately do not offer shipping to these locations at this time.
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Cost:
Shipping costs are a flat fee ranging from $5.99 to $8.99, plus $1.00 for each additional item.
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Fulfillment and Delivery:
Orders are normally processed within 24 hours and are shipped via USPS Ground Advantage. Estimated delivery is 2-5 business days after processing. Please note that holidays and weekends may impact delivery times.
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Returns:
To prevent the spread of potential avian illnesses, returns are only accepted for damaged or incorrect items.
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Damages and Issues:
Our bird toys are meticulously handcrafted and then packaged with the same attention to detail. If you receive a damaged or incorrect item, we want to resolve the issue as quickly as possible. Please inspect your order within 7 days of delivery. If you find any problems, contact us right away. Email a photo of the damaged or incorrect item to cat@thejoyfulbeak.com or use the contact form on our Contact page to start the replacement process. We may also ask for the item(s) to be returned. Your satisfaction and the well-being of your bird are our top priorities!
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Change / Add to / Cancel an Order Once It Has Been Placed:
We normally begin processing orders as soon as they’re placed. Unfortunately, this doesn't allow for modifications. We appreciate your understanding.
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General Warning
For your bird's utmost safety, always supervise playtime with any bird toy. While we strive to use the safest materials available, no bird toy is 100% safe, as unforeseen accidents are possible. We believe that with proper supervision, the enrichment benefits of our toys outweigh potential risks.